We want you to be happy with your jewelry and we will do our best to meet your expectations. If you are not happy with your item, please let us know how we can remedy the situation.

For most items ordered, exchanges or full refunds (less payment processing fees) may be made if the item is returned in original, unworn condition within 7 days of delivery. Custom ordered wedding bands are returnable for full refunds (less payment processing fees) as long as they have not been personalized in some manner, for example by engraving or stone setting. Rings pictured on our site are returnable for full refunds (less payment processing fees) even if dimensions have been altered.

When we issue a refund, we are not reimbursed payment processing fees by PayPal.  Therefore, said payment fees will not be reimbursed to the buyer in the event that the buyer requests a refund.

Any requested refund will be issued via check, regardless of the original method of payment.

Special orders may be returned within 7 days of delivery for store credit only. A charge for the special ordered jewelry will be deducted from the store credit.  “Special orders” include items that are designed specifically for the customer in a personalized manner. Examples of special orders include contoured wedding bands (made to accommodate an engagement ring setting); jewelry with birthstones or specific colored stones; items made with materials that we generally do not use (for example, 90/10 platinum/iridium or 10k gold); and custom engagement rings not pictured on this site. (“Special orders” do not include wedding bands ordered in dimensions other than those listed.  Such wedding bands are returnable for full refunds, less payment processing fees, as specified above.)  This charge for returned special orders will be 25% of the original price.

Rush orders that we are able to accommodate will be returnable for store credit only.  A labor charge for the rush ordered ring will be deducted from the store credit.  This charge will be 20% of the original price.  Any rush fee charged also will be deducted from the store credit.

If we consider the sale to be final, we will notify you prior to accepting your deposit.  Very rarely do we consider an item a final sale.

Rings that have been resized are not returnable.

If two rings are ordered with the clear intent of returning one and keeping the other, there will be a labor fee of 25% for items over $1,000 in price; or $250 for items less than $1,000 in price, for the ring returned. Our return policy is meant to alleviate the concerns that arise when ordering jewelry sight unseen over the Internet. (Dan makes all of our rings specifically for the person ordering. We lose labor time when rings are ordered, for example, simply for the purpose of trying on with engagement rings.)

All jewelry must be paid for within six months of the initial deposit. In the event that an item is ordered and payment is completed three months or later from the time of the initial deposit, any requested refund will incur a restocking fee of 25% of the full price of the item.

Shipping costs, if relevant, will not be refunded.

QUALITY OF WORKMANSHIP IS GUARANTEED. Though we hope it will not be necessary, if your piece needs to be repaired due to faulty workmanship, we certainly will repair it free of charge. In the event that your piece requires repair due to normal wear, we will repair it at minimal cost in addition to shipping costs.

We guarantee against loss of diamonds and gemstones due to normal wear and tear for one year post receipt. We highly recommend that all stones be checked at least once each year to ensure that they are not loose.

Any and all warranties related to workmanship and resizing will be void if another jeweler has worked on our jewelry.  (Setting checks are fine as long as the jeweler has not worked on the ring.)